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NEWS welcomes and is supportive of all persons. NEWS does not discriminate against any person on the basis of race, color, national origin, disability, gender, gender identity, sexual orientation, gender expression, or age in admission, treatment, or participation in its programs, services and activities, or in employment. All services are confidential.
NEWS staff has been trained through the LGBTQ Connection in best practices for inclusion of the LGBTQ community.
Vital services provided by NEWS fall within the twelve programs briefly outlined as follows.
- Help Line: This 24-hour service provides domestic violence and sexual assault crisis intervention, support and counseling 365 days of the year averaging 1,200 calls each year. The crisis line number is (707) 255-NEWS (6397).
- Emergency Confidential Shelter: Each year, over 3,000 shelter days are provided to victims of family violence. An average of 150 women, men and children are served per year. We are required by the California Office of Emergeny Services to supply equal shelter services to men and women and can accomodate any gender or gender identity at the emergency shelter on a limited first come/first served basis. We also have additional short-term shelter options for victims in order to have time to come up with a safety plan if the main shelter is full.
- Sexual Assault Victim Services (SAVS): Each year approximately 200 Napa County survivors of sexual abuse turn to SAVS for emotional support, advocacy, information and resources. SAVS is part of a multi-disciplinary Sexual Assault Response Team (SART) which includes law enforcement, forensic nurse examiners, and the DA’s office.
- Children’s Services: Staff work closely with Child Welfare, Family Court, COPE Family Center, Mentis, the school system, private therapists and other related agencies.
- Kids Exposed to Domestic Violence (KEDS): This program works in the community to provide a differential response and follow-up counseling for exposed children and their families.
- Court Advocacy: Provides victim assistance with kick-out orders; temporary and permanent restraining orders; emergency protective orders; and court accompaniment.
- Counseling Groups: Multiple types of support groups including weekly shelter resident peer groups; weekly educational meetings; community drop-in support groups (English and Spanish); and groups for non-offending parents of sexual assault victims. (At this time, counseling groups are only available to women or those identifying as women).
- Transitional Housing: Provides transitional housing for over 20 survivors and their families per year with continuing intensive case management, counseling and assistance for 18 months.
- Safe Solutions Program: Provides case management to clients with co-occurring domestic violence, substance abuse and/or mental health issues.
- Outreach, Education & Prevention: Staff provide presentations to the community including civic organizations, faith-based organizations, educational institutions, and local businesses. Topics include safety with text messages (sexting), facebook and social media, dating, and bullying.
- Administrative Center: The Center is located in a non-confidential location near bus lines and the county hospital. At least one bilingual staff member is available in the office at all times. It is located in The Napa Valley Vinter's Community Health Center (Olé Health), 1141 Pear Tree Lane, Suite 220, Napa. The office phone number is (707) 252-3687.
- Volunteer Program: Comprehensive training program prepares volunteers to assist in programs such as the emergency shelter, court advocacy, and transitional housing.
Client Non-Discrimination Clause: All individuals will receive services without discrimination of race, color, gender identity, sexual orientation, creed, religion, age, pregnancy, marital status, or national origin. Everyone has the right to services in an environment which is safe, to be treated with dignity and respect, protected by confidentiality and to have access to written information about oneself. Everyone will receive information about mental health services and other social services. This organization will comply with all applicable federal and state laws designed to assure non-discrimination for these services.
"We should indeed keep calm in the face of difference, and live our lives in a state of inclusion and wonder at the diversity of humanity." -- George Takei