SAFETY ALERT: Computer use is traceable and Internet activities can never be fully erased from your hard drive. If you think your computer use might be monitored please find a safer place to surf the web, like at a friend's house or the public library. Or call the 24 hour domestic violence hotline at (707) 255-NEWS (6397) if you are in Napa County or (800) 799-7233 if you are outside of Napa County. If you are viewing our site and need to get away quickly to an unrelated site, click the red ESCAPE button in the upper right corner and you will be redirected. Please test this feature on your computer RIGHT NOW to ensure you are comfortable using it.

En Español Continue

ALERTA DE SEGURIDAD: El uso de una computadora puede ser identificado y actividades en la internet nunca pueden ser totalmente eliminadas del disco duro. Si piensas que tu uso de computadora posiblemente esta siendo monitoriado favor de encontrar un  lugar seguro donde puedas navegar la red social, por ejemplo la casa de una amistad confiable o la biblioteca publica. O llama a nuestra  linea de Violencia Domestica disponible las 24 horas al 707-255-NEWS (6397) si te encuentras en el Valle de Napa, o a este (800) 799-7233 si te encuentras fuera del Condado de Napa. Si estas visitando nuestra pagina y necesitas salirte rapidamente a una pagina no relacionada, oprime el boton rojo de ESCAPE arriba en la esquina de la mano derecha y seras desviado/a. Favor de probar este función en su computadara AHORA MISMO para asegurarse que se sienta comodo/a usando esta función.

Los servicios de NEWS están disponibles para todos, independientemente del estatus migratorio.

In English Continuar

En Español Continue

NEWS is here to help!

NEWS is committed to supporting victims of domestic violence and sexual abuse, especially during this time of unprecedented transitions and health concerns. Out of deep respect for our employees and their families, for the time being, we will be pausing the ability to take walk-ins or appointments  at our administrative office, and will be serving clients by phone, video calls, and virtual meetings. In no way will our commitment to providing safety, hope, healing and empowerment for survivors of domestic violence and sexual abuse be minimized.

The NEWS Emergency Shelter programs remain operational 24-hours a day, and we continue to provide safe housing, emergency counseling, and emergency needs to victims escaping violence.

If you, or anyone you know, needs to access NEWS services at any time, please have them call our 24-hour help line (707) 255-6397 for immediate assistance. Also, you may continue on to our website or email us.

Thank you for your understanding and consideration,


Tracy Lamb
Executive Director


In English Continuar

Los servicios de NEWS están disponibles para todos, independientemente del estatus migratorio

¡NEWS está aquí para ayudar!

NEWS se compromete a apoyar a las víctimas de violencia doméstica y abuso sexual, especialmente durante este tiempo de transiciones sin precedentes y preocupaciones de salud. Por un profundo respeto a nuestros empleados y sus familias, por el momento suspenderemos la capacidad de realizar visitas con citas o sin citas en nuestra oficina administrativa. Por el momento, tenderemos a los clientes por teléfono, video llamadas y citas virtuales. De ninguna manera se minimizará nuestro compromiso de brindar seguridad, esperanza, sanación y empoderamiento a las sobrevivientes de violencia doméstica y abuso sexual.

Los programas de Refugio de Emergencia de NEWS permanecen operativos las 24 horas del día, y continuamos brindando vivienda segura, consejería de emergencia y necesidades de emergencia a las víctimas que escapan de la violencia.

Si usted, o alguien que conoce, necesita acceder a los servicios de NEWS en cualquier momento, pídales que llamen a nuestra línea de ayuda las 24 horas (707) 255-6397 para obtener asistencia inmediata. Además, puede continuar en nuestro sitio web o enviarnos un correo electrónico.

Gracias por su comprensión y consideración.


Tracy Lamb, directora ejecutiva de NEWS

707-255-NEWS (6397)

24 HOUR DOMESTIC VIOLENCE AND SEXUAL ABUSE HELP LINE
LINEA DE AYUDA LAS 24 HORAS PARA VIOLENCIA DOMESTICA Y ABUSO SEXUAL

1-800-799-7233

OUTSIDE OF NAPA COUNTY
FUERA DEL CONDADO DE NAPA

Job Opportunities

Intake Advocate Bilingual

Updated November 30, 2022

Job Title: Intake Advocate Bilingual

Department:  Crisis Intervention Services

Reports To: Crisis Intervention Services Program Manager, Program Director

FLSA Status: Full Time, non-exempt, M-F 8:00am-5:00pm

Benefits: Medical, Dental, Vision, 401K, Life Insurance

Compensation: $41,600- $49,920 annually

Email resume and cover letter to:  Michelles@napanews.org

Agency Description

NEWS is honored to provide domestic violence and sexual abuse advocacy services throughout Napa County. Recognized as a distinguished and well respected nonprofit organization, NEWS believes that the pathways out of violence can be as individual as the people we serve. Our innovative programs and services reflect that belief. The agency was formed in 1981 to provide immediate safety assistance to people escaping violence. For over 38 years, NEWS has grown and expanded its services to include programs to address the whole person, including the needs of children who have been exposed to violence and abuse. Our team is grounded in the values of dignity and respect, both for those we serve and for ourselves. We are committed to continually working toward reducing domestic violence and sexual abuse, promoting healthy relationships and to building a violence free community for all.

Position Summary

The NEWS Intake Advocate addresses specific needs of survivors of domestic and sexual assault seeking support. The Intake Advocate’s primary functions are to address emergency needs and safety, provide crisis intervention, and ensure proper referrals to services within NEWS and to other partner agencies in the community.

Primary Duties

  • First point of contact for new clients, must greet with professionalism, equity and sensitivity.
  • Provide initial assessment and screener for in and out of agency referrals around safety and immediate needs that may include; filing police reports, protective orders, financial assistance for food, shelter transportation, security cameras, prepaid phones, etc.
  • Understand community resources and referral process
  • Assist clients in finding therapy using their own insurance, and process requests to receive assistance with co-pays and therapy fees.
  • Maintain program records and statistics and collect data for monthly reports.
  • Provide transportation and mobile advocacy as needed.
  • Ability to work well with people from diverse social-economic, ethnic & cultural backgrounds.
  • Ability to maintain strict adherence to confidentiality.
  • Display calm demeanor and good judgment in an environment charged with emotion and stress.
  • Attend all necessary agency meetings & attend NEWS events as needed.
  • Prepare monthly and quarterly reports as requested.

Education, Experience & Language Skills

Education in psychology, social work, counseling or family studies, or experience working with vulnerable and/ or traumatized populations. Nonprofit experience a plus. Ability to communicate clearly in writing, orally in English and in Spanish, with strong organizational skills. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from supervisors, peers, donors, board, general public, etc.

Computer Skills, Certificates, Licenses, & Registrations

Proven ability to work with a variety of programs including Word, Excel, Client Database, etc. Domestic Violence and Sexual Assault Counselor Certificate (or attain after hire). Valid California Driver’s License required and current vehicle registration. Other mandatory certifications as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Employee is required to talk and hear, and use hands and fingers to operate a computer and telephone keyboard. Employee may be required to help move small items less than 45 lbs.

Work Environment

NEWS’ mission is to provide a nurturing refuge for women and children suffering from domestic violence, and/or sexual abuse. It is our belief that in order to promote respect within the lives of those we serve, we must first start by respecting and honoring those we work with here at NEWS.

Equal Employment Opportunity

NEWS is an equal opportunity employer. Federal and State laws and the Agency’s policy prohibit employment discrimination against applicants for employment and employees on the basis of age, ancestry, sex/gender (including gender identity,) pregnancy, childbirth and related medical conditions, marital status, registered domestic partner status, medical condition related to cancer or genetic characteristic, national origin, physical or mental disability, race, religion, sexual orientation or veterans’ status. Discrimination is also prohibited on the basis of a perception that a person has any of the above characteristics.

Intent of Job Description

This description is intended to indicate the kinds of work duties that will be requires in this potion. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a familiar level or difficulty.


For information about volunteering for NEWS, please click HERE.