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ALERTA DE SEGURIDAD: El uso de una computadora puede ser identificado y actividades en la internet nunca pueden ser totalmente eliminadas del disco duro. Si piensas que tu uso de computadora posiblemente esta siendo monitoriado favor de encontrar un  lugar seguro donde puedas navegar la red social, por ejemplo la casa de una amistad confiable o la biblioteca publica. O llama a nuestra  linea de Violencia Domestica disponible las 24 horas al 707-255-NEWS (6397) si te encuentras en el Valle de Napa, o a este (800) 799-7233 si te encuentras fuera del Condado de Napa. Si estas visitando nuestra pagina y necesitas salirte rapidamente a una pagina no relacionada, oprime el boton rojo de ESCAPE arriba en la esquina de la mano derecha y seras desviado/a. Favor de probar este función en su computadara AHORA MISMO para asegurarse que se sienta comodo/a usando esta función.

Los servicios de NEWS están disponibles para todos, independientemente del estatus migratorio.

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707-255-NEWS (6397)




Job Opportunities

Bilingual Crisis Intervention Case Manager

Posted: February 15, 2024

Department: Crisis Intervention Services

Reports to: Crisis Intervention Services Program Manager, Program Director

FLSA Status:  Non-Exempt, Full Time / 40 hours per week

Benefits: Medical, Dental, Vision, 401K, Life Insurance

Compensation: $52,000 - $65,790.40 (BOE)

Please send cover letter and resume to:


Agency Description

NEWS is honored to provide domestic violence and sexual abuse advocacy services throughout Napa County. Recognized as a distinguished and well respected nonprofit organization, NEWS believes that the pathways out of violence can be as individual as the people we serve. Our innovative programs and services reflect that belief. The agency was formed in 1981 to provide immediate safety assistance to people escaping violence. For over 42 years, NEWS has grown and expanded its services to include programs to address the whole person, including the needs of children who have been exposed to violence and abuse. Our team is grounded in the values of dignity and respect, both for those we serve and for ourselves. We are committed to continually working toward reducing domestic violence and sexual abuse, promoting healthy relationships and to building a violence free community for all.


The NEWS Bilingual Crisis Intervention Case Manager provides trauma-informed, culturally competent, and client-centered case management and support to individuals who have experienced domestic violence. Client participation in services is voluntary and defined as short, medium, and long-term case management. The Case Manager is expected to help clients through trauma-informed best practices that provide safe and sustainable goals

Primary Duties:

  • Assume primary case management responsibilities that are client driven including but not limited to advocacy, safety planning, crisis counseling, crisis intervention, goal planning, budgeting, and referrals.
  • Conduct intakes to assess safety and immediate needs (i.e. Connect client with city, county, and state resources and create safety plans and goals to support client’s vision of their safe future)
  • Provide mobile advocacy services to program participants when necessary.
  • Make appropriate referrals and follow-ups with internal departments and external agencies.
  • Work closely with community partners and local law enforcement agencies, and stay up to date on their referral procedures and services.
  • Provide support to other agency departments when capacity allows.
  • Maintain program records and statistics and collect data for reports.
  • Attend any necessary agency meetings and NEWS events as an agency representative.
  • Adaptable to any of the Crisis program or agency needs, and other tasks as assigned by supervisor(s)


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:

  • Crisis intervention and motivational interviewing techniques.
  • Trauma-informed care for survivors, and best practices when interacting with vulnerable populations.
  • Issues related to domestic violence and sexual abuse.
  • Mental health, substance abuse, and co-occurring disorders
  • Community Resources such as public benefits and county resources such as Medi-Cal, Cal-Fresh, Cash Assistance, Social Security Benefits, etc.
  • Familiar with CAP (Community Advocacy Project) case management model is a plus.

Ability to:

  • Read, write and speak fluently both in English and Spanish.
  • Work well with people from diverse social-economic, ethnic and cultural backgrounds.
  • Maintain strict adherence to confidentiality.
  • Ability to display initiative and non-judgment in an environment frequently charged with emotion and stress, and efficiently perform duties without immediate supervision.
  • Ability to accept fluctuating workloads and expedite work assignments as need dictates.
  • Ability to provide transportation for clients, when appropriate.


Bachelor Degree in social services preferred, not required. Minimum of 2 years comparable work experience in non-profit work in social services field required. Experience working with at-risk communities and/or domestic violence and/or sexual abuse related issues preferred. Current Domestic Violence and Sexual Assault Counselor Certificate is a plus, but able to attain after hire.

Computer Skills, Certificates, Licenses, & Registrations

Proven ability to work with a variety of programs including Word, Excel, Client Database, etc. Domestic Violence and Sexual Assault Counselor Certificate (or attain after hire). Valid California Driver’s License required and current vehicle registration. Other mandatory certifications as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Employee is required to talk and hear, and use hands and fingers to operate a computer and telephone keyboard. Employee may be required to help move small items less than 45 lbs.

Work Environment

NEWS’ mission is to provide a nurturing refuge for women, men, and children suffering from domestic violence, and/or sexual abuse. It is our belief that in order to promote respect within the lives of those we serve, we must first start by respecting and honoring those we work with here at NEWS.

Equal Employment Opportunity

NEWS is an equal opportunity employer. Federal and State laws and the Agency’s policy prohibit employment discrimination against applicants for employment and employees on the basis of age, ancestry, sex/gender (including gender identity,) pregnancy, childbirth and related medical conditions, marital status, registered domestic partner status, medical condition related to cancer or genetic characteristic, national origin, physical or mental disability, race, religion, sexual orientation or veterans’ status. Discrimination is also prohibited on the basis of a perception that a person has any of the above characteristics.

Intent of Job Description

This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a familiar level or difficulty.


For information about volunteering for NEWS, please click HERE.