Crisis Intervention Case Manager
Job Title: Crisis Intervention Case Manager
Department: Crisis Intervention Services
Reports to: Crisis Intervention Program Manager, Program Director
FLSA Status: Non-Exempt, Full Time / 40 hours per week
Benefits: Medical, Dental, Vision, 401K, Life Insurance
Compensation: $54,080 - $60,320 (BOE)
Please send cover letters, professional and personal references and resumes to: firstname.lastname@example.org
NEWS is honored to provide domestic violence and sexual abuse advocacy services throughout Napa County. Recognized as a distinguished and well respected nonprofit organization, NEWS believes that the pathways out of violence can be as individual as the people we serve. Our innovative programs and services reflect that belief. The agency was formed in 1981 to provide immediate safety assistance to people escaping violence. For over 35 years, NEWS has grown and expanded its services to include programs to address the whole person, including the needs of children who have been exposed to violence and abuse. Our team is grounded in the values of dignity and respect, both for those we serve and for ourselves. We are committed to continually working toward reducing domestic violence and sexual abuse, promoting healthy relationships and to building a violence free community for all.
The NEWS Crisis Intervention (CCM) Case Manager addressed the specific needs of victims of domestic violence with co-occurring mental health and/or substance abuse issues. This program provides culturally competent, trauma informed, client centered wrap around intense case management services and support to individuals who have experienced domestic violence. Client participation in services is voluntary and it is defined as short (three months) medium (six months) and long term case management services (seven – twelve months).
- Conduct intake interviews with prospective participants to assess safety and immediate needs
(i.e. police reports, protective orders, food, shelter, medical and other safety needs).
- Screen survivors for co-occurring disorders and make appropriate case-specific referrals for treatment to address mental health and/or substance abuse issues.
- Make appropriate referrals to NEWS domestic violence and sexual assault support groups.
- Assume primary case management responsibilities that is client driven and gender specific, including but not limited to advocacy, crisis counseling, and crisis intervention, goal planning around financial sustainability, budgeting, and referrals.
- Maintain program records and statistics and collect data for monthly reports.
- Provide education, advocacy and transportation to participants in order to facilitate access to public benefits such as MediCal, Cal Fresh, Cash Assistance, and Social Security Benefits.
- Work closely with community partners such as Napa Valley Community Housing, City of Napa Housing Authority, Legal Aid Napa Valley, etc.
- Provide mobile advocacy services to program participants.
- Attend all necessary agency meetings and NEWS events as an agency representative.
- Prepare monthly and quarterly reports as requested.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
- Crisis intervention, case management and motivational interviewing techniques.
- Trauma informed care, and best practices when interacting with NEWS clients.
- Issues related to Inter Personal Violence (IPV) and sexual violence.
- Community Resources such as public benefits such as MediCal, Cal Fresh, Cash Assistance, and Social Security Benefits
- Read, write and speak fluently both in English and Spanish.
- Work well with people from diverse social-economic, ethnic and cultural backgrounds.
- Maintain strict adherence to confidentiality.
- Ability to display initiative and judgment in an environment frequently charged with emotion and stress and efficiently perform duties without immediate supervision.
- Ability to accept fluctuating workloads and expedite work assignments as need dictates.
EDUCATION and/or EXPERIENCE:
Possession of a Bachelor’s degree from and accredited college or University with a major in social or behavioral sciences or closely related field. Minimum of 2 years’ experience working as a case manager in the Health & Human Service field or Social Sciences. Experience in non-profit work preferred. Experience working with at-risk communities and/or domestic violence and/or sexual assault related issues preferred. Domestic Violence and Sexual Assault crisis advocate/counselor certificate a plus.
Computer Skills, Certificates, Licenses, & Registrations
Proven ability to work with a variety of programs including Word, Excel, Client Database, etc. Domestic Violence and Sexual Assault Counselor Certificate (or attain after hire). Valid California Driver’s License required and current vehicle registration. Other mandatory certifications as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Employee is required to talk and hear, and use hands and fingers to operate a computer and telephone keyboard. Employee may be required to help move small items less than 45 lbs.
NEWS’ mission is to provide a nurturing refuge for women and children suffering from domestic violence, and/or sexual abuse. It is our belief that in order to promote respect within the lives of those we serve, we must first start by respecting and honoring those we work with here at NEWS.
Equal Employment Opportunity
NEWS is an equal opportunity employer. Federal and State laws and the Agency’s policy prohibit employment discrimination against applicants for employment and employees on the basis of age, ancestry, sex/gender (including gender identity,) pregnancy, childbirth and related medical conditions, marital status, registered domestic partner status, medical condition related to cancer or genetic characteristic, national origin, physical or mental disability, race, religion, sexual orientation or veterans’ status. Discrimination is also prohibited on the basis of a perception that a person has any of the above characteristics.
Intent of Job Description
This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a familiar level or difficulty.
For information about volunteering for NEWS, please click HERE.