Job Opportunities
Intake Advocate Bilingual
Updated November 30, 2022
Job Title: Intake Advocate Bilingual
Department: Crisis Intervention Services
Reports To: Crisis Intervention Services Program Manager, Program Director
FLSA Status: Full Time, non-exempt, M-F 8:00am-5:00pm
Benefits: Medical, Dental, Vision, 401K, Life Insurance
Compensation: $41,600- $49,920 annually
Email resume and cover letter to: Michelles@napanews.org
Agency Description
NEWS is honored to provide domestic violence and sexual abuse advocacy services throughout Napa County. Recognized as a distinguished and well respected nonprofit organization, NEWS believes that the pathways out of violence can be as individual as the people we serve. Our innovative programs and services reflect that belief. The agency was formed in 1981 to provide immediate safety assistance to people escaping violence. For over 38 years, NEWS has grown and expanded its services to include programs to address the whole person, including the needs of children who have been exposed to violence and abuse. Our team is grounded in the values of dignity and respect, both for those we serve and for ourselves. We are committed to continually working toward reducing domestic violence and sexual abuse, promoting healthy relationships and to building a violence free community for all.
Position Summary
The NEWS Intake Advocate addresses specific needs of survivors of domestic and sexual assault seeking support. The Intake Advocate’s primary functions are to address emergency needs and safety, provide crisis intervention, and ensure proper referrals to services within NEWS and to other partner agencies in the community.
Primary Duties
- First point of contact for new clients, must greet with professionalism, equity and sensitivity.
- Provide initial assessment and screener for in and out of agency referrals around safety and immediate needs that may include; filing police reports, protective orders, financial assistance for food, shelter transportation, security cameras, prepaid phones, etc.
- Understand community resources and referral process
- Assist clients in finding therapy using their own insurance, and process requests to receive assistance with co-pays and therapy fees.
- Maintain program records and statistics and collect data for monthly reports.
- Provide transportation and mobile advocacy as needed.
- Ability to work well with people from diverse social-economic, ethnic & cultural backgrounds.
- Ability to maintain strict adherence to confidentiality.
- Display calm demeanor and good judgment in an environment charged with emotion and stress.
- Attend all necessary agency meetings & attend NEWS events as needed.
- Prepare monthly and quarterly reports as requested.
Education, Experience & Language Skills
Education in psychology, social work, counseling or family studies, or experience working with vulnerable and/ or traumatized populations. Nonprofit experience a plus. Ability to communicate clearly in writing, orally in English and in Spanish, with strong organizational skills. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from supervisors, peers, donors, board, general public, etc.
Computer Skills, Certificates, Licenses, & Registrations
Proven ability to work with a variety of programs including Word, Excel, Client Database, etc. Domestic Violence and Sexual Assault Counselor Certificate (or attain after hire). Valid California Driver’s License required and current vehicle registration. Other mandatory certifications as needed.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Employee is required to talk and hear, and use hands and fingers to operate a computer and telephone keyboard. Employee may be required to help move small items less than 45 lbs.
Work Environment
NEWS’ mission is to provide a nurturing refuge for women and children suffering from domestic violence, and/or sexual abuse. It is our belief that in order to promote respect within the lives of those we serve, we must first start by respecting and honoring those we work with here at NEWS.
Equal Employment Opportunity
NEWS is an equal opportunity employer. Federal and State laws and the Agency’s policy prohibit employment discrimination against applicants for employment and employees on the basis of age, ancestry, sex/gender (including gender identity,) pregnancy, childbirth and related medical conditions, marital status, registered domestic partner status, medical condition related to cancer or genetic characteristic, national origin, physical or mental disability, race, religion, sexual orientation or veterans’ status. Discrimination is also prohibited on the basis of a perception that a person has any of the above characteristics.
Intent of Job Description
This description is intended to indicate the kinds of work duties that will be requires in this potion. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a familiar level or difficulty.
For information about volunteering for NEWS, please click HERE.