Front Office Support Services Advocate
Status: Full Time, non-exempt
Reports to: Crisis Intervention Services Program Manager & Program Director
Compensation: $18 - $21.00 hourly DOE
Benefits: Full fringe benefits (Dental, Vision, 401K, Life Ins.)
To apply, please email a cover letter and resume to email@example.com
Since 1981, NEWS has provided services to individuals who have been victimized, mistreated, and abused. As Napa County’s only program exclusively for victims of Domestic Violence and Sexual Assault, NEWS provides comprehensive emergency services including confidential shelter, 24-hour triage and crisis intervention, crisis line and immediate response to victims at locations including the scene of the crime, law enforcement agencies and hospitals. NEWS also offers bilingual support groups, legal advocacy, housing advocacy and ongoing case management.
- Answer the phones and provides appropriate assistance*
*Appropriate assistance includes delivering verbal messages to and from staff, clients, donors, etc. as well as emailing messages when requested.
- Greet visitors, clients, and general public at NEWS Business Center*
*Must greet each visitor and caller with professionalism, positivity and sensitivity.
- Attend regular staff meetings
- Attend NEWS events as an agency representative
- Accept in-kind donations*
*Except donations with a gracious attitude and offer to help however possible.
- Manage file system and assist with office duties
*Assist NEWS staff members with filing case files, making phone calls & emails, make copies, assist with coordinating outreach materials, pick up mail as early as needed, etc.
- Maintain Board of Directors’ File (applications, resignations, confidentiality commitments, minutes, etc.)
- Bi-lingual English/Spanish required
- Good communication and people skills
- Good organizational skills
- Proficient in Microsoft Office
- Attention to detail
- Ability to work well with people from diverse social-economic, ethnic and cultural backgrounds
- Ability to work both as part of a team and independently
- Ability to accept fluctuating workloads and expedite work assignments as need dictates
- Efficiently perform duties without immediate supervision
- Ability to display initiative and judgment in an environment frequently charged with emotion and stress
- Possess a valid California driver's license, automobile and current vehicle insurance
- Ability to maintain strict adherence to confidentiality*
*Strict confidentiality must be practiced at all times.
- Experience in non-profit work preferred
- Experience working with at-risk communities &/or DV related issues preferred
EDUCATION and/or EXPERIENCE:
Experience in non-profit work preferred. Experience working with at-risk communities &/or domestic violence and/or sexual assault related issues preferred.
Ability to communicate clearly in writing and orally. Ability to read, analyze, and interpret case management notes. Ability to effectively present information and respond to questions from supervisors, peers, general public, etc.
Ability to operate Microsoft Word and Excel for a variety of purposes. Ability to create, send, and reply to emails. Ability to use internet search engines. Ability to maintain accurate client records and statistics.
CERTIFICATES, LICENSES, REGISTRATIONS:
Domestic Violence and Sexual Assault Counselor Certificate (or successfully attain after hire). Valid California Driver’s License required and current vehicle insurance.
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Employee is required to talk and hear, and use hands and fingers to operate a computer and telephone keyboard. Employee may be required to help move small items less than 40 lbs. Employee must have the ability to work flexible hours when needed, this includes non-traditional work hours, days, and holidays.
NEWS’ mission is to provide a nurturing refuge for women and children suffering from domestic violence, and/or sexual abuse, and to be a catalyst for change through prevention, intervention and advocacy. It is our belief that in order to promote respect within the lives of those we serve, we must first start by respecting and honoring those we work with here at NEWS.
EQUAL EMPLOYMENT OPPORTUNITY
NEWS believes that all persons are entitled to equal opportunity and that personnel or management decisions should be based on merit, qualifications, and the legitimate needs of the agency, and that the best qualified applicant or employee should be selected. The agency does not discriminate against its employees or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, marital status, mental or physical disability (including HIV and AIDS), affiliation, medical condition (including cancer or genetic characteristics), sexual orientation, age, citizenship or any other classification protected by local, state, or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, compensation, discipline, and termination or any other personal action. All such discrimination is unlawful.
For information about volunteering for NEWS, please click HERE.